WhatsApp CRM for travel agents: every enquiry captured, none forgotten.
Indian tour operators sell over WhatsApp, not a website checkout. Tourify turns scattered WhatsApp, Instagram and website enquiries into one tracked pipeline, with an owner and a follow-up date on every lead, instead of chats buried in a personal phone.
Three phones, one business.
The enquiry arrives on a personal WhatsApp, because that is the number in the Instagram bio and on the last invoice. It gets answered from that phone, quoted from that phone, and followed up from that phone if somebody remembers. None of it is visible to the business that is carrying the cost of it.
That bill arrives twice. Once when a traveller who asked in March is called back in May and has already booked elsewhere. Again when a salesperson leaves and the pipeline leaves with them, because it was never a pipeline, it was a chat list on a phone the company does not own.
Tourify's job here is narrow: make the enquiry a record the business owns, with a named owner and a follow-up date, before anything else happens to it.
Every enquiry, one pipeline. Not three phones.
follow up 9:00 am
Never miss a follow-up.
follow up 9:00 am
The next step lives in the pipeline too.
follow up 9:00 am
Where it came from, and who it goes to.
Sources you define, not a fixed list
WhatsApp, Instagram, the website form, a referral partner, a specific campaign — you set the source list, and every enquiry is tagged with the one it came from. At the end of a season that is the answer to which channel is worth the money.
Assignment rules instead of a morning roll call
A rule can hand a new enquiry to the right person the moment it lands, so nobody has to decide who is taking what before the traveller gets a reply.
Stages named the way you sell
The pipeline stages are yours to name and reorder. If your team works Enquiry, Itinerary sent, Advance received, the board says that, not somebody else's funnel.
Repeat travellers recognised as repeat
An enquiry from someone who has travelled with you before is marked as a repeat, with the source that brought them back the first time still on record.
Two-way WhatsApp is coming next.
Two-way chat, templates and broadcast, inside Tourify. Today, Tourify captures and tracks the enquiry once it reaches you. Replying still happens in WhatsApp itself.
Stop losing enquiries to a personal phone.
Import your Excel in ten minutes. Give every WhatsApp lead an owner and a follow-up date.